Refund policy

This policy applies to every Saarthi Launchpad enrolment, which SMEMINDS LLP, Surat, Gujarat, India operates. It is published here, and summarised at checkout, before you pay. Each enrolment is a single payment; nothing renews, so there is nothing to cancel later.

Within 7 days: a full refund

Ask within 7 days of paying, from your account or by writing to support@smeminds.com, and we refund the full amount you paid, GST included. No reason needed and no deductions.

After 7 days: pro-rata

After that you can still ask, at any time before your access period ends. We refund the share of what you paid that matches the unused days of your access period:

refund = amount paid × days left ÷ total days in your access period

Days you spent on the exam pause (up to 15) do not count as used. Anything listed below that we have not delivered is refunded on top.

What we refund if we fail to deliver

If we don’t deliver something your plan includes, we refund it without you having to ask, within 7 working days after your access period ends:

• Supervised practicum not offered to you within your access period: a full refund of everything you paid for that enrolment.
• 1:1 mentor session not delivered: ₹1,000 per session.
• 1:1 industry expert call not delivered: ₹1,500.

A session counts as delivered if it took place, or if we offered you at least three different times within your access period and you did not book or attend any of them.

Exam pause

You can pause once per enrolment, for up to 15 days. Resume within 15 days and the pause costs you no access. Days paused beyond 15 count against your access period.

When access ends

When your access period ends the course locks. Your portfolio page and any certificate you earned stay live. After the access period there are no unused days to refund, but anything we failed to deliver is still refunded as above.

How and when you are paid

• We decide every request within 5 working days and tell you the amount and how we worked it out.
• An approved refund goes back to the payment method you used (UPI, card or net banking) through Razorpay within 7 working days. Your bank may take a few more days to show it.
• We never charge a cancellation fee. A full refund ends access to that course, and any certificate issued for it is withdrawn.
• An upgrade is its own payment: refunds on it are worked out on the amount paid for the upgrade.

Who we are, and how to complain

Saarthi Launchpad is operated by SMEMINDS LLP, a limited liability partnership registered in India, registered office A2/306, Sundaram Status, Opp. Swapna Shrushti, Bhestan, Bhestan Police Station, Surat - 395023, Gujarat, India. GSTIN 24AFZFS5711A1ZX.

For help with your account, a course or a refund, write to support@smeminds.com. If you are not satisfied, or your complaint is about your personal data, write to our Grievance Officer, Maheshwariba Yadav, at ecommerce@smeminds.com. We acknowledge every complaint within 48 hours with a reference number and a copy of the complaint as we recorded it, and resolve it within 30 days of receiving it.

You can also contact the National Consumer Helpline (1915, or consumerhelpline.gov.in), and nothing here limits your right to approach a consumer commission where you live. For a complaint about your personal data you may go to the Data Protection Board of India once you have used our grievance process.